Returns may only be accepted if there is an issue with the quality of a received order and the said issue has been confirmed by COFFEE LOVER. You may request for product replacement, or another product of the same value, or you may also receive a full refund for your purchase. If you would like to make a complaint, please contact us immediately about the issue. In case of damage, we request a photo of the damage. After examining your complaint, we will discuss with you how to proceed