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About Mumsbuzzar

mumsbuzzar is an online platform that brings a community of mums together: to channel their creative ideas into a product, provide a thriving e-marketplace for mums who are looking to have a launchpad for their home businesses, and get that sense of support and empowerment.

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Have a Question?

Monday - Friday: 09:00 - 18:30 Downtown Dubai, Dubai, UAE +971554165062 [email protected]

Delivery and Returns

  • If you have made purchases from more than one vendor in a single order, your order will be delivered individually by each vendor. So you should expect multiple delivery notifications. Please allow for potential delays in delivery during public and religious holidays.
  • Bespoke items have a lead time for their production prior to shipping. Please check the product details and vendor policies under the product for details.
  • Same day delivery applies from once the item is fully completed and ready for courier collection. Please note that the customer should take into account the lead time of making the product if it’s personalised or if it’s a readily available item. In some cases, it may take up to three working days for a product to be made, and the same day delivery service will be initiated on the third day. 
  • Deliveries are scheduled between 9am-5pm and Sunday is considered a non-working day for our courier partners. 
  • You can cancel your order within 8 hours; a refund in the form of a store voucher will be sent in an email to your registered customer account.
  • Once your product has been delivered to you and you have confirmed receipt, the transaction will be deemed complete. Any loss or damage to the product from that point is your responsibility.
  • In the unlikely event that you have purchased an item which is faulty, broken, different to how it was described or shown (i.e. colour or size) then you can request for return. The seller will offer a replacement or exchange the item. Alternatively, a store credit for the net value of the item will be issued by mumsbuzzar. The item must be returned to the seller with all labels attached and wrapped in the original packaging within ten (10) days of receipt. Any items accepted for return must not be used or reduced in value on your part.

    Note that the seller shall not be obliged to take any action unless you notify the seller in writing through [email protected], of the problem within 24 hours of the delivery of the goods in question.
  • Made to order and personalized items cannot be returned after purchase. Please remember that because of their handmade/artisan nature, some items may vary slightly from the images shown on the website.
  • Due to health and hygiene regulations, edible items cannot be returned after purchase.
  • Although these general terms govern the operation of mumsbuzzar, each seller may have their own specific shop policies regarding returns and refunds, customized to suit the types of items they sell. Before making a purchase, please check the sellers’ shop policies so you can make an informed purchase.
  • Store credit is valid for only 6 months from the date of issue.